US Shipping and Returns Policy
State Regulations Compliance
At Fume, our commitment lies in adhering to the highest standards of compliance with state and local regulations governing the sale and distribution of vape products. Below, please find information on areas where our products may be restricted:
Restricted States:
- New York
- Utah
Restricted Cities:
- Chicago
Please note that due to local regulations, we do not ship vape products to the above-mentioned states and cities.
We consistently update our shipping policies to align with regulatory changes. We appreciate your cooperation in abiding by these restrictions for the lawful and responsible enjoyment of our products.
Age Verification Requirement
At Fume, responsible and lawful distribution of our e-cigarette products is paramount. To ensure compliance with legal regulations and encourage responsible consumption, we've implemented an age verification requirement for all buyers. Here's what you need to know about this requirement:
Verification Process: Following a purchase, an email will request a valid ID and credit card details for age verification and fraud protection within a week.
Non-Compliance: Failure to provide necessary documents within this timeframe will result in order cancellation, accompanied by an explanation.
Refund Timeline: Refunds for canceled orders may take several days to reflect on your bank statement.
This stringent age verification process aligns with legal regulations, emphasizing responsible product consumption, especially in preventing youth access.
Your cooperation in upholding these standards and supporting our efforts to prevent underage access is invaluable.
Shipping and Handling Timelines
We understand the importance of timely order processing and delivery. Here are key details about our shipping and handling timelines:
Order Processing:
- Processing Time: All orders necessitate 24-48 business hours for processing, with most prepared within 24 business hours (post buyer verification).
- Priority Processing: Orders with paid shipping receive priority processing.
- Holiday Season Note: During busy periods, allow up to 72 business hours for processing. Your patience during these times is appreciated.
- Processing Hours: We process orders on weekdays from 9:00 AM to 5:00 PM EST.
- Non-Processing Days: Orders are not processed on Saturday, Sundays and national holidays.
Domestic Shipping Information:
We're committed to delivering your orders promptly. Please note that shipping transit times are estimates. Domestic shipping usually ranges from 3 to 8 days, based on the chosen delivery option.
- Shipping Method and Estimated Delivery: Various shipping methods are available during checkout, tailored to your location. Prices depend on destination and package weight.
- Tracking Notification: After processing, an automatic tracking email confirms shipment readiness, handed over to USPS for delivery.
Route Protection
opt. for our Route Protection service for added security at an extra fee based on package weight. It safeguards your purchase in case of loss or theft, allowing claim filing through our partner.
Returns and Exchanges:
- Damaged Products: Fume is not liable for damages incurred during transit, which are non-refundable.
- Defective Products: We'll issue a unique coupon code for defective products, providing a 30% reduction.
- Promotional Products: Items purchased on promotion are non-refundable and non-exchangeable.
- Lost & Undelivered Packages: Issues with undelivered packages must be addressed by the customer.
- Undeliverable Address: Returned orders due to undeliverable addresses incur a refund minus initial shipping expenses.
For resolution on package issues, contact our customer service team at info@fume.com. Refunds apply only to products returned per our policy.
Late Shipments
Considering the high volume of packages handled by USPS, please note that tracking information may not update automatically. While USPS typically provides reliable service, occasional errors and delays might occur. Any issues caused by or as a result of USPS are not within Fume's responsibility and should be resolved by contacting USPS directly using the contact details provided below. Please be aware that transit times are not guaranteed, and shipping fees are non-refundable through our company.
If the delivery confirmation (USPS tracking) for your package hasn't been updated for a few days, please don't be alarmed. USPS delivery confirmation often updates upon reaching sorting facilities, transit locations, or local post offices. There might be no intermediate updates, and any delivery concerns should be addressed directly with your local post office.
While USPS offers efficient service, occasional package misrouting or delays might occur. Regrettably, these occurrences are beyond our control, and we cannot be held responsible for USPS-related errors or delays.
For additional information or assistance, we recommend contacting the carrier directly. If you suspect that your shipment was delayed due to a service failure, you can file a claim by contacting the shipping carrier:
USPS® Customer Service
- Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation:
- Monday - Friday 9 AM - 5 PM ET
