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Support Details

Got questions, need order tracking, or just want to say hello? Drop us a line via this form.

  • Business hours: Weekdays 9 am - 4 pm, Saturdays 9 am - 1 pm.
  • Remember to include your order number for faster service.
  • 24-hour response time guaranteed!
  • General Inquiries Welcome!
  • Wholesale Inquiries: Please fill in this form

FAQ

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FAQ

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Yes, upon shipping, a confirmation email with a tracking number will be sent. Use this number on our website or the shipping carrier's platform to track your order. If you haven't received the email, please check your spam folder or contact us for further assistance.

Certainly, we ship to all countries except:

(Please note: Custom fees may be required to be paid in rare cases and can't be covered by Fume)

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), and Apple Pay.

To place an order, simply navigate through our website, select the desired item(s), add them to your cart, and proceed to checkout. Fill in your shipping details and payment information to complete the purchase. Ensure that your address includes apartment numbers or building names, if applicable, to prevent any delivery issues.

Modifying or canceling orders is subject to the order's fulfillment status. We might accommodate changes if we receive your email before fulfillment, within the same price range. However, once orders are fulfilled, they cannot be altered or canceled. Please review your order carefully before completing the purchase.

If you receive a damaged or defective item, contact our customer service team within 48 hours of receipt. Provide supporting images or videos for verification.

If you have insurance, You can file a claim through their website using your order number and email address, selecting a resolution of either reshipment or a full refund.

Delivery times vary based on location and the chosen shipping method. We typically process orders within 24 hours, but carriers like USPS and UPS might take up to 48 hours for initial scanning. Delays can occur during holiday periods.

Please note that international shipping might take up to 20 days depending on the location.

If your package is being returned due to an insufficient address, contact us. We'll issue a partial refund, excluding shipping charges.

If you haven't received a confirmation email, it's likely that your transaction didn't complete. Check for a pending amount in your bank account; if present, allow time for it to adjust. If the issue persists, contact your bank for further assistance.